FAQ

Q – How does MyMobileSignal Operate?

A – We rely on crowd sourced data – specifically, users voluntarily reporting coverage issues. We know how frustrating freezing videos or dropping calls can be and we want to help fix that. My Mobile Signal’s objective is to gather a large amount of location specific data and use that to enable operators to fix coverage issues.

Q – How do I know if action has been taken to fix the issues I reported?

A – Data and issues shared by our users are regularly reported to the operators. We then ask them to respond to us either for each specific issue raised or at a post code/area level. As soon as we get updated from the operators, we update the status of your issue in our tracking system. This triggers a notification email informing you about what has been done.

 Q – How do I report mobile signal coverage issues?

A – Simple. Quick. In less than 1 minute you can report the specific mobile coverage issues through our portal. You can start from here.

Q – What are the benefits of signing up to become a member?

A – Members get access to our portal and they can track the status of the issues they raised in real time without having to wait for email updates. Members also get the benefit of hearing about key updates and receiving newsletters.

Q – Will poor signal drain my phone’s battery faster?

A – Yes. Your phone keeps looking for the best signal to attach itself to. If the signal quality is low, this process is repeated including base stations further away.  Extending the search range and repeating this process causes more battery to be used compared to a phone with no signal issues.

 Q – Why is my indoor coverage always worse than my outdoor coverage?

A – Any obstacle between the cell tower any your phone will reduce the signal’s strength. Trees, walls, dense building are hard to penetrate. In general higher the frequency is lower the signal strength, it means that 2G (900MHz) coverage is much broader compare to 5G (3400MHz). In short, at higher frequencies it’s harder to penetrate the wall to provide good a indoor signal.

 Q – How does my phone decide which cell tower to attach to?

A – Your phone periodically searches for the best server and also updates its location area. It gives a rank to each base station depending on their signal strength at a specific time. During this periodic search/update, if a target base station consistently has the best signal level then your phone will attach and update its status until the next periodic update.

Q – What are the operators doing to improve coverage in the UK?

A – They are constantly running tests using equipment that simulate user’s behaviour on a phone. They measure key performance metrics related to their networks such as data speed, latency, call drops. A lot of data is collected but not all of the issues are actioned.

Q – What is wifi calling?

A – This is a good alternative for people who live in areas with signal quality issues. You can make phone calls and receive text messages as you always do but the communication happens through your house/office’s wifi rather than the cellular network. It does help solve the problem but it is not an alternative to a properly functioning mobile network. As soon as you step out of your home/office you will go back to having issues.

Q – What if the issue I reported is not actioned or resolved by the operators?

A – This may unfortunately be the case. Some coverage issues require large engineering efforts to fix such as adding new antennas to towers or putting up new towers. We do our best to follow up and in certain cases escalate issues with alternative authorities such as councils or ofcom to help you get heard. However, there is no guarantee that the issues you reported will be solved in a certain time period.